Support
How do I move Premium to a new phone?
Open Memmoth on the phone signed in with the same Apple Account and tap “Restore Purchases” on the Premium screen or in Settings.
How do I cancel my subscription?
On your iPhone: Settings > [your name] > Subscriptions > Memmoth Premium > Cancel Subscription. Premium stays on until the end of the period. We cannot cancel on your behalf.
Can I get a refund?
Apple handles sales, so please request a refund from Apple at reportaproblem.apple.com.
How do I back up my notes?
If iCloud Backup is on, Memmoth is backed up with your iPhone. You can also use Settings > Export to save a single backup file to Files or anywhere you like, and Settings > Import to restore it.
I'm not getting notifications.
Check that notifications are allowed in iPhone Settings > Notifications > Memmoth and that a Focus mode isn't silencing it. Opening Memmoth once reschedules the next 30 days of reminders.
The “Before you meet” card doesn't show up.
It is a Premium feature. Check that it is on in Memmoth's Settings and that calendar access is allowed. The event title or attendees should include the person's name.
How do I turn off calendar access?
Turn the feature off in Memmoth's Settings, or remove Memmoth's access in iPhone Settings > Privacy & Security > Calendars.
I'm stuck at the Face ID lock.
If Face ID fails, you can unlock with your iPhone passcode. You can turn the lock off in Memmoth's Settings.
How do I delete all my data?
Memmoth Settings > Delete all data (confirm twice), or delete the app. Deleted data cannot be recovered, so export first if you want a copy.
Didn't find your answer? Write to us; we usually reply within 2 business days. Including your device model and iOS version helps.
support@baranborak.com